Someone has inadvertently selected "Current Record" on the Print dialogue box instead of "Records Being Browsed." Run timecards again and when the Print dialogue screen comes up, look for the words, "Current Record", click on them and drop down to select, "Records Being Browsed."
Check two things. First, make sure that "Records Being Browsed" is selected when your computer's Print Dialogue box appears, not "Current Record." If "Current Record" is selected, only one time clock entry of one employee will display, with the rest of the screen being blank. ...
It’s possible, if the computer hosting TimeClockpro crashes or is turned off while data is being written in TimeClockpro, for the data file to be damaged. If, when opening TimeClockpro, you get an error message that the file has been damaged and instructing you to use the Recover Command;...
Check to ensure you have entered ALL the License Key information EXACTLY (case sensitive, spaces, etc.) as we provided in your order confirmation email. Even one missing or wrong letter or number, wrong case (e.g. lower when it should be Upper), etc, will cause your License Key information...
TimeClockpro 4.0 was officially released on August 1, 2009.
Even though we do on-going and thorough testing, issues always surface when software is used day in and day out in the real world. If you come across any issues while using TimeClockpro 4, please inform us. We will list them...
When timecards are printed using the "Do Current Payroll", you must click "Yes" when asked if you want all the time clock entries marked as paid. If you click, "No", you'll bypass the necessary step to mark the time clock entries as paid, which keeps them from being displayed when the...
Click the "Ask a Question" tab in the Knowledgebase and enter your question. To be able to ask a question, you must...
Have purchased your License Key within the past 30 days OR...
Have purchased the Technical Support Plan OR...
Be a Cloud Service client
If you...
Your purchase includes free technical support for 30 days. Just submit your question through our Knowledgebase "Ask a Question" tab. If you want technical support beyond 30 days, you can purchase the Technical Support Plan (good for one year) either when you make your original purchase...
TimeClockpro 4 was released on August 1st. As we receive and respond to questions from clients, we'll include them in the Knowledgebase, providing a great resource to help all of our customers find answers to their questions quickly.
The message "this action cannot be performed because this file is not modifiable" is displayed when TimeClockpro is installed in a location which the logged in user of that computer doesn't have both read/write authorization. If a person with Administrative authorization for the workstation...
