Knowledgebase RSS http://s1.timeclockpro.com/support/ Why do we get the message "Data Entry Error. Your attempt to save changes to the current record or request failed because of the following: Invalid Numeric value in field "EmployeeID"? http://s1.timeclockpro.com/support/entry/72/ Employee PIN's (Personal Indentification Numbers) are restricted to numeric characters only. The error is generated if a letter or any character other than a number is entered. If that happens, an employee can click the "Clear" button on the PIN... Network Edition Mon, 26 Jul 2010 15:33:37 -0400 Why does the Timekeeper get the error: "Record in use. Your attempt to edit the record failed because another user is currently using the record."? http://s1.timeclockpro.com/support/entry/71/ That error is generated if two individuals are trying to modify the same record at the same time - either an employee time clock record or an employee file record. For example, if the payroll administrator is in the employee screen on the server... Network Edition Mon, 26 Jul 2010 15:24:23 -0400 Why are employees having trouble getting TimeClockpro to open in their browser? http://s1.timeclockpro.com/support/entry/18/ Follow the "Set Up Instructions" provided with the Network Edition download to create the link you give to employees to use to open TimeClockpro. They can create a bookmark with that link for quick, easy access. For the link/bookmark to... Network Edition Wed, 16 Jun 2010 05:39:23 -0400 Why am I unable to access the Network Edition of Timeclockpro via web browser from another workstation? http://s1.timeclockpro.com/support/entry/65/ TimeClockpro must be open and running on the workstation that is hosting it in order for access to be available via web browsers. Network Edition Wed, 16 Jun 2010 05:32:40 -0400 Will the TimeClockpro software stop working when my 15-day Free Trial ends? http://s1.timeclockpro.com/support/entry/23/ To continue using TimeClockpro after the 15-day Free Trial, you'll need to purchase a License Key and enter it to be able to continue using TimeClockpro. FAQ/Misc Wed, 16 Jun 2010 05:27:26 -0400 How do I get help with a problem or answer to a question? http://s1.timeclockpro.com/support/entry/1/ Click the "Ask a Question" tab in the Knowledgebase and enter your question. To be able to ask a question, you must... Have purchased your License Key within the past 30 days OR... Have purchased the Technical Support... FAQ/Misc Wed, 16 Jun 2010 05:24:22 -0400 Can my mobile employees use an iPhone or Droid to clock in and out? http://s1.timeclockpro.com/support/entry/29/ Yes, your employees can use the web browser on their iPhone or Droid if you're using TimeClockpro Cloud Service or if you host TimeClockpro Network Edition on your server with an external/public IP address. FAQ/Pre-Purchase Tue, 15 Jun 2010 18:51:18 -0400 Does the Kiosk version need Internet access to function? http://s1.timeclockpro.com/support/entry/70/ The Kiosk version does not need interent service to function, however you do need internet service to download the TimeClockpro software. You can download the installer file to an Internet connected computer, then copy the installer file to a... FAQ/Pre-Purchase Tue, 15 Jun 2010 18:06:13 -0400 My free trial is expiring, what do I do? http://s1.timeclockpro.com/support/entry/69/ Purchase TimeClockpro by clicking the Buy Now button. After you've made your purchase, we'll email you a License Key you'll enter in the copy of TimeClockpro you're already using. FAQ Tue, 15 Jun 2010 18:04:07 -0400 Known Issues http://s1.timeclockpro.com/support/entry/12/ TimeClockpro 4.0 was officially released on August 1, 2009. Even though we do on-going and thorough testing, issues always surface when software is used day in and day out in the real world. If you come across any issues while using... Troubleshooting Tue, 15 Jun 2010 17:59:02 -0400 Will my License Key work in any of the editions of TimeClockpro? http://s1.timeclockpro.com/support/entry/67/ Yes. Your License Key will work in both Kiosk or Network Editions and for both Windows and Macs. FAQ/Misc Tue, 15 Jun 2010 17:56:29 -0400 How can I get help with a TimeClockpro version 3 issue? http://s1.timeclockpro.com/support/entry/68/ With the release of TimeClockpro 4 on August 1, 2009, support for version 3 ended on October 31, 2009. We will, with your purchase of TimeClockpro 4, provide assistance with one crisis version 3 support issue. FAQ/Technical Support Sun, 25 Apr 2010 18:17:21 -0400 How do I switch TimeClockpro from one computer to a different one? http://s1.timeclockpro.com/support/entry/66/ If you need to move TimeClockpro from one computer to another you can copy the entire TimeClockpro folder including all it's files onto a flash drive and then move it to the new computer. FAQ/Misc Thu, 22 Apr 2010 10:54:19 -0400 How do I restrict which workstations can be used as clock in/out stations? http://s1.timeclockpro.com/support/entry/64/ You set workstation restrictions by entering their IP addresses in FileMaker Pro. Open TimeClockpro. Click File on the Menu bar, pull down to Sharing, move over to Instant Web Publishing. Then on the Instant Web Publishing screen, click "Specify",... Network Edition Mon, 08 Mar 2010 07:14:06 -0500 I have created a backup how do I open it? http://s1.timeclockpro.com/support/entry/63/ If you're using a Kiosk Edition, you must rename the "TCproBackUp.fp7" backup file "TimeClockpro.kiw" or "TimeClockpro.kfs" depending on whether you're using the Kiosk In Window Edition or the Kiosk Full Screen Edition. Before renaming the backup... Troubleshooting Wed, 27 Jan 2010 21:55:28 -0500